Scanning Your Face
- The new version of the app looks different than the previous version. What has changed?
- Why isn’t my scan starting?
- I can’t get my lighting brightness oval outline to turn green, what should I do?
- Can I stick my tongue out when I make a face during scanning?
- The face scanner isn't working and my camera is enabled. What do I do?
- Why do you need my age range?
- Why do you need my email address?
- If I scan but decide I don’t want to proceed, does Action Face still have my face data?
- Can I view my action figure in the app, close the app and later access the action figure again?
- Can I scan more than once?/How do I rescan?
- When I try to scan, it says face not detected. How can I fix that?
- Do I move my head during the 3 second scanning?
- Do I still need to turn my head side to side?
- Can I scan if I have a beard?
- I have long hair. Is that an issue?
- Can I wear a hat during scanning?
- Can I wear a face mask during scanning?
- Can I wear glasses during the scan?
- Should I stand in front of a wall when scanning to get good lighting?
- What lighting is best when taking my 3D face scan?
- What does the lighting number mean in the tracking screen?
- Why is lighting important for scanning?
- The face scanner isn't working and my camera is enabled. What do I do?
- I can't find your app in the App Store
- I keep getting an error notice when I try to save my scan. What do I do?
- What happens if I don't clear my face?
- How do I get (back) to the face scan/scanner?
- Why does it look like I have a huge jaw?
- Why does my head look too tall or too short?
- Why do I have to take off my GLASSES?