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  1. Action Face
  2. Scanning Your Face

Scanning Your Face

  • The new version of the app looks different than the previous version. What has changed?
  • Why isn’t my scan starting?
  • I can’t get my lighting brightness oval outline to turn green, what should I do?
  • Can I stick my tongue out when I make a face during scanning?
  • The face scanner isn't working and my camera is enabled. What do I do?
  • Why do you need my age range?
  • Why do you need my email address?
  • If I scan but decide I don’t want to proceed, does Action Face still have my face data?
  • Can I view my action figure in the app, close the app and later access the action figure again?
  • Can I scan more than once?/How do I rescan?
  • When I try to scan, it says face not detected. How can I fix that?
  • Do I move my head during the 3 second scanning?
  • Do I still need to turn my head side to side?
  • Can I scan if I have a beard?
  • I have long hair. Is that an issue?
  • Can I wear a hat during scanning?
  • Can I wear a face mask during scanning?
  • Can I wear glasses during the scan?
  • Should I stand in front of a wall when scanning to get good lighting?
  • What lighting is best when taking my 3D face scan?
  • What does the lighting number mean in the tracking screen?
  • Why is lighting important for scanning?
  • The face scanner isn't working and my camera is enabled. What do I do?
  • I can't find your app in the App Store
  • I keep getting an error notice when I try to save my scan. What do I do?
  • What happens if I don't clear my face?
  • How do I get (back) to the face scan/scanner?
  • Why does it look like I have a huge jaw?
  • Why does my head look too tall or too short?
  • Why do I have to take off my GLASSES?
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