Frequently Asked Questions

GETTING STARTED

• What is a VIP Voucher?
• QUICK START GUIDE
• WHAT IS ACTION FACE?
• How do I get a GOOD SCAN?
• How do I make a great action figure?
• How do I change the clothing theme? (color scheme, team name, & icons)

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3D Scans + 3D Camera App

• Why do I have to take off my GLASSES?
• The face scanner isn't working and my camera is enabled. What do I do?
• I can't find your app in the app store
• What LIGHTING is best when taking my 3D face scan?
• I keep getting an error notice when I try to save my scan. What do I do?
• Do I really have to turn my head all the way to the side?

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Customizing Your Action Figure

• I can't find my school or theme that I want for my custom figure.
• How do I get (back) to the customizer / figure builder?
• When will you add more hairstyles, body poses, or themes to choose from?
• I don’t see my hairstyle / hair color / favorite sport / favorite activity or pose. Can you add it?

Your Printed Figure

• Why does my figure have gray hair?
• What is the serial number and QR code on the bottom of my figure?
• What material is used to make the figures?

Your Privacy

• Can you delete my information and files after completing my order?
• I don't want my photos/figure used in advertising.
• Do you sell my photos or figure to others?
• Do you save my credit card information? Is it safe?

Return Policy

• What's your return & exchange policy?

Shipping & Orders

• How much does it cost?
• When will my order arrive?
• I want to give a custom figure as a gift, can I use a photograph instead?
• Do you ship outside of the U.S.?
• What are the gift card rules? (Terms & Conditions)
• Where is it made?

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ANNOUNCEMENTS

• FAQ About Photo & Video Contest
• PRESS RELEASE: Action Face Comes to the L.A. Marathon
• Team IP Partnership @ Bowl Season, August 2021
• Action Face @ US Youth Soccer's Grand Park College Showcase, May 2021