The face scanner isn't working and my camera is enabled. What do I do?

• Our 3D face scan app requires the use of Apple's front-facing True Depth camera in order to create an accurate, good-looking action figure. 
• Be sure that you are using an iOS device with Face ID technology 
• Also check that you have the latest iOS software update on your mobile device. Currently, we support iOS 14+.
• If you still have an issue, please send us an email along with the app version number (Here’s how to find the app version number) and a screenshot of the error message on your app.