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The face scanner isn't working and my camera is enabled. What do I do?
- Our 3D face scan app requires the use of Apple's front-facing True Depth camera in order to create an accurate, good-looking action figure.
- Be sure that you are using an iOS device with Face ID technology
- Also check that you have the latest iOS software update on your mobile device. Currently, we support iOS 14+.
- If you still have an issue, please send us an email along with the app version number (Here’s how to find the app version number) and a screenshot of the error message on your app.