During your scan, be sure that your face is parallel to the camera. Any head tilt up or down can affect the outcome of your scan.
It's important to note that we take your raw 3D scan and run it through a complex proprietary process so that it still looks like you AND can be customized on a figurine. Part of our processing has to “guess” at where the top of your head is, because hair, hats, and other factors make this hard to detect automatically in all cases. Sometimes we guess wrong! You can use the forehead edit tool in our customizer to manually tell our system where the top of your head should be. We’ll process it again for you to review. Feel free to use this tool until it looks just right.