There are lumps on my face after I scanned. How do I fix that?

We'll need you to retake your 3D scan. Be sure to clear your face beforehand. If you have hair, glasses, high collars, earphones, etc, in front of your beautiful face, we will assume that it is part of your natural bone structure and you will come out looking lumpy. For better results, clear everything off that gorgeous mug of yours so we can see who you really are and remake you as a digital avatar. You can customize your figurine with the hair and body of your choosing once you get to the Customizer.

Here's a silly video that might help you out.